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Shipping and Refund FAQs

How can I contact DRIVECLOX?

  • You can email us at ,where our customer service team will be more than happy to assist you with whatever you need!

Do you ship worldwide?

  • Yes. However, shipping times may be longer if you are located outside of the United States.

Where do you ship from?

  • We ship from Hong Kong and California warehouses.

How long does it take to receive my package?

  • It depends all on your location. If you are located in the United States it can take about 10-21 days. If you are outside of the United States, it can take about 10-30 days. However, we are always consistent and you will receive your packages within the estimated time period given above.

Can I change or cancel my order?

  • As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

payment methods do you accept?

  • We accept all major credit cards (VISA, Mastercard, AMEX)
When will my order be processed?
  • All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders from Monday-Saturday. Orders will be processed within 1 business day from the order date and will be shipped the next day after the processing day. Please note that we don't ship on weekends.

What if I don't receive my order?

  • Please email and our customer service team will be able to look into that further.

Will I be charged with customs and taxes?

  • The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

  • Please contact us at and we will send you a shipping label to return.

What if the item(s) I received are defective/incorrect/damaged?

  • Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

  • All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.